FAQ's

 Are your products genuine?
Yes they most certainly are (no rip off brands in this store).


How much is delivery?

$9.99 flat rate shipping per order.

 

Will my purchase break in the post?
We take all precautions possible to prevent breakage in transit. In the unlikely event of an item being damaged, Make-up in Aust will replace it at no cost to you.   

How do I know your products are of high quality?
We sell nothing but the original product.



Are your products safe?
All cosmetics sold in Aust have passed Aust standards.



Why are your products cheap in relation to some other retail stores?
Yes, our prices are cheaper than RRP as you can see in the website. The RRP is shown above our price to show the savings that we bring you.



How long is your processing time?
Same day despatch for orders made before 2pm aest



What courier do you use?
Australia - Post.



Do you deliver to Perth?
Yes - Aust Wide delivery.

 

Do you deliver to America?
Yes - we ship Internationally! See "Delivery" for more information.



What payments methods can I use?
VISA, VISA Debit and Master card, and Paypal



Do you accept Paypal?
Yes


Can I cancel my order?
Yes if your order has not been despatched. You must advise us straight away to avoid your order being despatched.


 


Can I order by phone/email?
Please place your order online. Orders are only processed online through the website and secure gateway merchant facility. This is security for you and us.



Why should I shop with you?
Where do we start?! Great prices! Same Day Despatch! Efficient Service!

We offer a fantastic service, quality products at great prices and extra fast despatch. Best of all, you only pay $9.99 shipping per order.
We are committed to bring you the best online make-up shopping experience.



What are my shipping options?
Your order is safely sent with Aust Post - standard post is $9.99 per order or express post is  $13 per order.



Where is your shop?
MakeupinAustralia is an online store. Products are despatched from our Brisbane warehouse directly to you.



Do you have samples?
We do not sell samples.



How does it all work?
The site is made easy for you. Browse for the product you like, click buy now, proceed to checkout to finalise order.



Benefits of ordering online.
- Online Sales open 24/7 365 days.

- Hassle free parking and queues, save money on fuel too.
- Delivered direct to your door.
- Cheaper prices than retail stores.  
- Customers love it!

 
Can I add to my order to avoid another shipping cost?

Yes, if your 1st order hasn't been despatched. Please contact us ASAP.


Can I save my order?
Absolutely! Save your order as a wish list and follow the prompts to sign up.



How do I know you will deliver to me?
Delivery is Aust Wide.



How do I know when my order is despatched?
An automated email will be sent to you immediately on despatch.



Where does the postman leave my order?
If you're not home at the time of delivery, your order will be left in a safe place. If there is no safe place, it will be directed to your local post office and you will find an Australia Post card in your letterbox.



Can I pick up my order from you?
We don't offer pick up.

 

If you have any questions, please contact us below!